White papers
White papers
The thinking behind the product: how to monitor many networks safely, give people the access they need and no more, and keep alerts meaningful. Each paper prints cleanly to PDF.
Papers
Outbound-only monitoring for multi-site networks
Why monitoring many customer networks shouldn't require a single inbound firewall rule, and how the collector-and-hub design achieves it.
9 min read · MSP owners, security and network leads
Least privilege in network monitoring
Designing roles and scopes so technicians, site leads, customers and integrations see only what they need.
7 min read · IT managers and MSP service leads
Reducing alert noise without missing outages
Practical techniques that cut alert volume dramatically: dependencies, flap protection, presence monitoring, maintenance windows and routing.
8 min read · NOC and service desk teams