Support
Get help with Monitaria
Open a ticket from Your account, find an answer in the guides, or email us.
Open a support ticket
Sign in to Your account with your Microsoft or Google work account and open a ticket. Everyone in your organization can follow it there, and we email whoever opened it when support replies. Your account is separate from the hub where you monitor your sites.
Healthcare customers: don't include patient information in tickets or emails, including text copied from logs or screens. We never need it to help you.
First-reply targets for each severity are in the support policy.
Support can only see what you write in the ticket. Neither Your account nor our team can connect to your collectors or the hub.
Choosing a severity
- Critical
- Monitoring is down at all sites
- High
- Monitoring is down at one site, or alerts aren't going out
- Normal
- Something isn't working as it should, but monitoring carries on
- Low
- A question, a how-to or a small problem
Find an answer
- Getting started
From importing the collector VM to a secured, monitored network with alerts, in about 30 minutes.
- Alerts that reach the right people
Route alerts by device type and site to email, Teams, Slack or any webhook, without alert storms.
- Discovery
Find routers, switches, access points, printers, servers, phones and endpoints on every VLAN and site.
- Installing and renewing your license
How licensing works, what is counted, and what happens at renewal time.
- Users, roles and access control
Give each person exactly the devices they look after: a printer technician sees printers, a site lead sees their site.
- HTTPS certificate
Replace the appliance's self-signed certificate with one from your CA.
See all guides, the getting started steps and the FAQ.
Support
If you can't sign in to Your account. Tickets are quicker to follow up. Security reports go to security@monitaria.com.
support@monitaria.comSales and renewals
Quotes, invoices, purchase orders and renewing a license you bought from us.
sales@monitaria.com